Shipping policy

1. SHIPPING POLICY

Shipping Policy

At MODOO, we aim to keep delivery simple, transparent and reliable.

Order Processing

Orders are processed Monday to Friday, excluding public holidays.

Please allow 1–2 business days for your order to be processed before dispatch.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

United Kingdom Shipping

We currently offer:

Free tracked shipping to the United Kingdom

Estimated delivery time is approximately 4–8 business days after dispatch.

Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to circumstances outside our control, including carrier delays, customs processing, severe weather or periods of unusually high demand.

Tracking

Where tracking is available, your tracking details will be sent to the email address provided during checkout.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping information, please contact us as soon as possible at support@modoo.se.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Lost or Damaged Orders

If your order appears to be lost in transit or arrives damaged, please contact us at support@modoo.se with your order number and relevant information or photographs.

We will review the issue and assist you with the appropriate next steps.

Contact

MODOO is operated by:

Nordiskt Uppköp & Dödsbohjälp
Swedish sole proprietorship
Organisation number: 980525-4696
Motellvägen 1B
311 48 Falkenberg
Sweden

Email: support@modoo.se

Customer service: Monday–Friday, 09:00–17:00 CET.